Refund & Exchange Policy
WHAT IS YOUR EXCHANGE POLICY?
You have 1 day from the date of receiving to claim and exchange if:
- The product is damaged, stained, defected or incomplete.
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The product/s must be unused, in the original packaging with labels and protective stickers attached.
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The product received does not match the size ordered.
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This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
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Please be advised that inner-wear products are non-returnable/exchangeable due to the nature of the products and to maintain hygiene standards.
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Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
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Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
HOW DO I APPLY FOR THE RETURN?
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To return an item, please email us at info@sobiahassan.com with the return reason and order details.
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Once our customer support team approves the return you will be requested to send the parcel to;
- Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
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We aim to process all returns with 5-7 working days of receipt.
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During busy periods, please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
- In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at info@sobiahassan.com within 5 days of the receiving date.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
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This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
DO YOU OFFER REFUND?
- Unfortunately, we don't offer any refunds.
Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.
